+49 8063 2569772
info@neomium.eu
Do you have any questions or need support?
We are here to help—quickly and easily.
Select the appropriate category for your inquiry.
Do you have a technical question, need support with one of our products or would you like to work with us to develop a custom solution? Please use our contact form and briefly describe your enquiry. We will forward your request directly to the appropriate contact person.
Please contact us, particularly if you:
with a mcc©-battery pack, replace a defective, abnormal or aged individual cell möchten und Unterstützung bei Diagnose, Auswahl oder Wechsel der Zelle benötigen.
questions about OTA updates (over-the-air) for OXYGEN mcc© or Xenon controllers – for example, regarding technical functionality, prerequisites, the update process, implementation or the safe handling of updates.
about one of our standard products OXYGEN, OSMIUM, XENON, CÆSIUM, the Cockpit App or mcc©-Servicekit or the Wind Measurement System BreezeDude would like advice.
work with us on a Custom battery pack based on our mcc©- technology want to develop.
with us, the battery for your existing electric drive system to our mcc© - technology would like to discuss or potentially convert.
general or project-specific questions about lithium-ion cylindrical cells, battery systems, PMSM motors, FOC motor controllers, or central control systems have.
with an existing Neomium product, a fault, unusual behaviour or technical problem have identified and would like to speak with a Service & Support representative.
a Repair or service appointment at Neomium would like to schedule for an existing product or system.
a on-site technical support require and would like a Neomium support technician to assist with diagnostics, commissioning, troubleshooting, or system testing.
Our goal is not only to deliver products but also to support our customers with integration, commissioning, operation, and further development of their systems.
Support with cell replacement for your OXYGEN battery
The mcc©- battery concept enables the targeted replacement of individual cells—resource-efficient, cost-effective and without having to replace the entire battery. Our support team assists you with questions and with preparing for a proper cell replacement.
Are you planning a new electrical system or looking to electrify an existing drive system? Every application has its own unique requirements. Together with you, we analyze the technical parameters and develop a suitable solution.
We are sorry that one of our products is not working as intended.
Our service team will review your repair case as quickly as possible and initiate the necessary steps to resolve the issue.
Once your request has been registered, you will receive a personal service ticket number by email. You can use this number at any time to check the current status of your repair. We will also keep you fully informed throughout the entire repair process. Our goal is to restore your Neomium product quickly and reliably.